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Practice Plan for Dealing with COVID-19


The Practice is currently receiving daily updates from NHS England on the current pandemic and we will follow all guidance set by them. Excellent advice is available on the NHS Wesbite: 

Following guidance from NHS England in light of COVID-19, in order to minimise unnecessary trips to the Surgery we will be offering patients the options of a telephone triage with a GP. Any patient who requires an appointment whether it is urgent or routine will need to be triaged (screened) by the GP. All patients are required to submit an eConsult and are no longer able to book online or by contacting Reception directly. Please do not attend in person to Reception to request an appointment. If you have difficulty completing the eConsult, please ring the Reception for assistance. 

All appointment requests will be screened by a GP from the eConsult and the outcome will be a phone consultation, email or face to face appointment when needed. You will receive a response by the next working day. Due to the volume of requests routine requests, prescriptions and administrative queries/requests may take up to 7 days. 

Sick Notes related to COVID-19 - this can be located under Sickness Certificates under Further Information on the right hand side. 

Home Visits requests for patients who are housebound can be made via contacting Reception on 0208 858 0631, preferably before 11am.

Prescriptions are no longer to be collected from either practice Burney Street or Wallace Health Centre to reduce football to the Surgery. All patients will be required to select a nominated pharmacy and collect this from their nominated pharmacy. Please use the online services form to request your medication and add your nominated pharmacy in the comments.

Stay at home for 7 days if you have or 14 days if someone in your household has either:

  • a high temperature
  • a new, continuous cough


If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible

Other Policies

elderly_consultDNA's (Did Not Attend)

We want to offer as many appointments as possible to those who really need them. We lose many appointments every day through non-attendance. If you cannot keep your appointment please cancel it in good time, in order that we can offer it to someone else.

Eating or Drinking

Please do not consume food or drink whilst in the surgery, it is a health hazard and can be upsetting for unwell patients waiting to be seen. However, if you feel you need a drink of water, please ask one of our receptionists.


If you are more than 10 minutes late for your appointment, you may be asked to wait until the end of the surgery, before you are seen. If you arrive more than 15 minutes late you will be asked to rebook your appointment.

Mobile Phones

We would ask all patients to switch these off and not use them whilst on the surgery premises. They interfere with electrical equipment and disturb others whilst waiting or working.

Smoke Free zone

From the 1st July 2007 it became illegal to smoke anywhere on or surrounding these premises. Can we ask all patients that should you need to smoke that you move away from the building and windows and not smoke around the front entrance.

Please click on the below link to view our policy on Smoking Ban.

Smoking Ban Policy

Equal Opportunities & Anti-Discrimination


Burney Street Practice.....

  • Will ensure that all visitors are treated with dignity and respectwill promote equality of opportunity between men and women
  • Will not tolerate any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief
  • Will provide the same treatment and services (including the ability to register with the practice) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, medical condition, religion or belief

The practice actively promotes and supports the ethos and the requirements of the Equality Act 2010. 


Equal Opportunities Anti-Discrimination

Zero Tolerance

Here at the Burney Street Practice we have a Zero Tolerance Policy for aggressive, rude and unreasonable behaviour. Our Staff are here to help you and have the right to carry out their duties without fear of being attacked, either verbally or physically.

We will not tolerate any such behaviour directed at them and ask that you treat all members of staff with respect. However, if whilst attending the surgery, you do behave unacceptably, you will be asked to leave the premises and removed from our list and possibly reported to the police.

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