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Practice Plan for Dealing with COVID-19


The Practice is currently receiving daily updates from NHS England on the current pandemic and we will follow all guidance set by them. Excellent advice is available on the NHS Wesbite: 

Following guidance from NHS England in light of COVID-19, in order to minimise unnecessary trips to the Surgery we will be offering patients the options of a telephone triage with a GP. Any patient who requires an appointment whether it is urgent or routine will need to be triaged (screened) by the GP. All patients are required to submit an eConsult and are no longer able to book online or by contacting Reception directly. Please do not attend in person to Reception to request an appointment. If you have difficulty completing the eConsult, please ring the Reception for assistance. 

All appointment requests will be screened by a GP from the eConsult and the outcome will be a phone consultation, email or face to face appointment when needed. You will receive a response by the next working day. Due to the volume of requests routine requests, prescriptions and administrative queries/requests may take up to 7 days. 

Sick Notes related to COVID-19 - this can be located under Sickness Certificates under Further Information on the right hand side. 

Home Visits requests for patients who are housebound can be made via contacting Reception on 0208 858 0631, preferably before 11am.

Prescriptions are no longer to be collected from either practice Burney Street or Wallace Health Centre to reduce football to the Surgery. All patients will be required to select a nominated pharmacy and collect this from their nominated pharmacy. Please use the online services form to request your medication and add your nominated pharmacy in the comments.

Stay at home for 7 days if you have or 14 days if someone in your household has either:

  • a high temperature
  • a new, continuous cough


If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible



There may be times when vulnerable patients and/or their carers need assistance in gaining the help, support and advice they need. This could be for a variety of reasons, including when they are looking to access benefits, support, or health and social services.

An advocate is a person independent of the NHS and social services, who is not one of the patient’s family or friends. They will help direct the patient to gain, argue the patient’s case and help to make sure that correct procedures are followed.

Not every area of the country has a dedicated advocacy service, however if they do it can usually be found through the local council. Patients can find this out by going to the local council website or visiting

Greenwich Mind – T: 020 3198 2222 F: 020 8301 8374

Greenwich Mind Advocates work as instructed by the client. Therefore they work differently according to the needs and wishes of our individual clients. Some common examples of advocacy work include:

1.   Listening to you and helping you have your voice heard. 
2.   Supporting you in making complaints regarding services. 
3.   Supporting you with regard to access personal budgets (‘personalisation’)
4.   Supporting you in seeking to further your education, including accessing  grants , etc
5.   Supporting you in gaining legal advice and representation if necessary. 
6.   Providing information on community groups and support networks 

If you have a care co-ordinator from your local social services or healthcare team they could be another point of call for the patient.

Help can also be gained from services such as AGE UK and Diabetes UK, who can help patients find the help and support they need.

Care UK have a free advice line for carers on 0808 808 7777, or try visiting their website.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website