This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

We have been advised that fraudulent text messages have been sent to some female patients stating that their smear test is overdue. It asks the patient to contact a mobile number and provide their personal details. Please do not respond if received. This message has NOT been sent by us or by the NHS Cervical Screening Programme.

Practice Plan for Dealing with COVID-19

BURNEY STREET SITE WILL BE CLOSED AS OF WEDNESDAY 18TH MARCH, ALL BOOKED PATIENT SERVICES WILL CONTINUE AT THE WALLACE HEALTH CENTRE

PLEASE WEAR A FACE COVERING OR MASK WHEN ENTERING THE PRACTICE FOR A FACE TO FACE APPOINTMENT AS PER GOVERNMENT RECOMMENDATIONS.  https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering 

The Practice is currently receiving daily updates from NHS England on the current pandemic and we will follow all guidance set by them. Excellent advice is available on the NHS Wesbite: https://www.nhs.uk/conditions/coronavirus-covid-19/ 

Following guidance from NHS England in light of COVID-19, in order to minimise unnecessary trips to the Surgery we will be offering patients the options of a telephone triage with a GP. Any patient who requires an appointment whether it is urgent or routine will need to be triaged (screened) by the GP. All patients are required to submit an eConsult and are no longer able to book online or by contacting Reception directly. Please do not attend in person to Reception to request an appointment. If you have difficulty completing the eConsult, please ring the Reception for assistance. 

All appointment requests will be screened by a GP from the eConsult and the outcome will be a phone consultation, email or face to face appointment when needed. You will receive a response by the next working day. Due to the volume of requests routine requests, prescriptions and administrative queries/requests may take up to 7 days. 

Sick Notes related to COVID-19 - this can be located under Sickness Certificates under Further Information on the right hand side. 

Home Visits requests for patients who are housebound can be made via contacting Reception on 0208 858 0631, preferably before 11am.

Prescriptions are no longer to be collected from either practice Burney Street or Wallace Health Centre to reduce foot traffic at the Surgery. All patients will be required to select a nominated pharmacy and collect this from their nominated pharmacy. Please use the online services form to request your medication and add your nominated pharmacy in the comments.

Stay at home for 7 days if you have or 14 days if someone in your household has either:

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

TO PROTECT OTHERS DO NOT GO TO THE GP SURGERY, PHARMACY OR HOSPITAL IF YOU HAVE ANY OF THESE SYMTPOMS. STAY AT HOME.

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible

Confidentiality

laptop_and_chainAll patient infomation is considered to be confidential and we comply fully with the Data Protection Act and Information Governance. All employees have access to this information in relation to their role. To ensure all employees understand their responsibilities they will each sign a confidentiality agreement.

It is our legal duty to keep information about you confidential. Our guiding principle is that we are holding your records in strict confidence.

We have a duty to

  • Maintain full & accurate records of the care we provide to you
  • Keep records about your confidential, secure & accurate
  • Provide information in a format that is accessible to you
  • Information may be shared, in confidence, with other NHS organisation in the interests of patient care.

We will not share information that identifies you for any reason, unless

  • You ask us to do so
  • We ask you for specific permision
  • We have to do this by law
  • We have special permission because the interest of the public are thought to be of greater importance than your confidentiality

For further more in depth information about how we handle your personal data and your rights, please click on the following links for full information leaflets for you to download and print.

How we use your Health Records

Freedom of Information Act 2000

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website