DNA Policy

Due to an increase in the number of patients failing to attend for their appointment it has become necessary to introduce a Did Not Attend (DNA) policy.

Unfortunately if a patient repeatedly fails to attend appointments they may be removed from this practice list and will have to find an alternative doctor.

Therefore if you cannot attend your appointment for any reason please be considerate and let us know as soon as possible so that we can offer the appointment to someone else so that they may get to see the doctor of their choice on the day that they wish to. You can cancel an appointment online by completing the Cancel an Appointment triage.

Please make use of our free texting appointment reminder service – Ask reception by completing our online form for more details.