Comments and Complaints

We aim to provide a good service at all times, but if you have any concerns or complaints then please address these to the practice manager – Jennifer Peters – either by telephone on 0208 858 0631 or in writing to:

Burney Street Practice
48 Burney Street
London
SE10 8EX

Our complaints procedure is set out in more detail in our complaints leaflet.

If you wish to make a complaint about our service, you can provide feedback online by completing the Feedback and Complaints triage.

Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice manager, can contact NHS England using the following details:

NHS England
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 2233

Email: england.contactus@nhs.net

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website (www.ombudsman.org.uk) contains detailed information on raising a complaint about any aspect of the NHS in England.