Comments and Complaints

We aim to provide a good service at all times, but if you have any concerns or complaints then please address these to the Business Manager, Tahmina Sharmeen. By telephone on 0208 858 0631 or in writing to:

Burney Street Practice
48 Burney Street
London
SE10 8EX

Our complaints procedure is set out in more detail in our complaints leaflet.

If you wish to make a complaint about our service, you can provide feedback online by completing the Feedback and Complaints triage.

Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice manager, can contact NHS England using the following details:

NHS England
PO Box 16738
Redditch
B97 9PT

Tel: 0300 311 2233

Email: england.contactus@nhs.net

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website (www.ombudsman.org.uk) contains detailed information on raising a complaint about any aspect of the NHS in England.