Comments and Complaints
We aim to provide a good service at all times, but if you have any concerns or complaints then please address these to the practice manager – Jennifer Peters – either by telephone on 0208 858 0631 or in writing to:
Burney Street Practice
48 Burney Street
Our complaints procedure is set out in more detail in our complaints leaflet.
If you wish to make a complaint about our service, you can provide feedback online by completing the Feedback and Complaints triage.
Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice manager, can contact NHS England using the following details:
PO Box 16738
Tel: 0300 311 2233
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website (www.ombudsman.org.uk) contains detailed information on raising a complaint about any aspect of the NHS in England.