Accessible Information Service (AIS)
Do you need information in a different format?
Do you need support?
Burney Street practice offers a variety of ways to aid effective communication between the patient and all members of staff.
If you need extra support, please speak to a member of staff who will document this on your records. You can get in touch online by completing the Contact the Practice form.
We can arrange interpretation and translation services in person or by phone for patients who do not speak English or need a British Sign Language interpreter. Please let us know if you need this service when booking an appointment.
Interpreters for languages and BSL can be pre-booked to sit in the appointment with you.
For language services a telephone service called Language Line can be used.
Specific Information for Hearing Impaired Patients
- Email correspondence can be used instead of telephone
- Services such as booking appointments and ordering repeat prescriptions can be done online at: patientservices.co.uk
- Please speak to reception for more information. You can ask reception a question online by completing the Ask Reception a Question form.
For more information please visit the “Council interpreting and translation services” page on the Royal borough of Greenwich site.