Noticeboard

We have been advised that fraudulent text messages have been sent to some female patients stating that their smear test is overdue. It asks the patient to contact a mobile number and provide their personal details. Please do not respond if received. This message has NOT been sent by us or by the NHS Cervical Screening Programme.

Practice Plan for Dealing with COVID-19

BURNEY STREET SITE WILL BE CLOSED AS OF WEDNESDAY 18TH MARCH, ALL BOOKED PATIENT SERVICES WILL CONTINUE AT THE WALLACE HEALTH CENTRE

PLEASE WEAR A FACE COVERING OR MASK WHEN ENTERING THE PRACTICE FOR A FACE TO FACE APPOINTMENT AS PER GOVERNMENT RECOMMENDATIONS.  https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering 

The Practice is currently receiving daily updates from NHS England on the current pandemic and we will follow all guidance set by them. Excellent advice is available on the NHS Wesbite: https://www.nhs.uk/conditions/coronavirus-covid-19/ 

Following guidance from NHS England in light of COVID-19, in order to minimise unnecessary trips to the Surgery we will be offering patients the options of a telephone triage with a GP. Any patient who requires an appointment whether it is urgent or routine will need to be triaged (screened) by the GP. All patients are required to submit an eConsult and are no longer able to book online or by contacting Reception directly. Please do not attend in person to Reception to request an appointment. If you have difficulty completing the eConsult, please ring the Reception for assistance. 

All appointment requests will be screened by a GP from the eConsult and the outcome will be a phone consultation, email or face to face appointment when needed. You will receive a response by the next working day. Due to the volume of requests routine requests, prescriptions and administrative queries/requests may take up to 7 days. 

Sick Notes related to COVID-19 - this can be located under Sickness Certificates under Further Information on the right hand side. 

Home Visits requests for patients who are housebound can be made via contacting Reception on 0208 858 0631, preferably before 11am.

Prescriptions are no longer to be collected from either practice Burney Street or Wallace Health Centre to reduce foot traffic at the Surgery. All patients will be required to select a nominated pharmacy and collect this from their nominated pharmacy. Please use the online services form to request your medication and add your nominated pharmacy in the comments.

Stay at home for 7 days if you have or 14 days if someone in your household has either:

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

TO PROTECT OTHERS DO NOT GO TO THE GP SURGERY, PHARMACY OR HOSPITAL IF YOU HAVE ANY OF THESE SYMTPOMS. STAY AT HOME.

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible

Exciting new service from 27th November 2019

Our Duty Doctor Telephone Triage stopped operating 27th November 2019, so to see one of our Clinicians use our new online consultation service which is through the information below. 

Please note if you have a child under 6 months you can not use this service. Please call the Surgery who can directly book you an urgent appointment if necessary. 

All requests will be triaged by our Clinical eConsult GP 

If you require an appointment you will be contacted to arrange this

Benefits to Patients:

  • 24/7 Service
  • No more queuing/waiting
  • Quicker clinical response
  • Patients who require on the day appointment will get one           

How does it work

Details are on the home page of the website 

Select:

  • Help for my condition
  • General advice
  • Administrative help

Complete a simple set of approved questions (takes approx. 5-10 mins) and then simply submit your request to the Surgery

We will then contact you later the same day (for requests we receive before 3pm) or by the end of the next working day (for requests we receive after 3pm)

IF YOU HAVE ANY DISABILITY OR BARRIERS WHICH PREVENTS YOU FROM USING E-CONSULTATIONS THEN PLEASE CONTACT RECEPTION

contact your doctors online and get a response by the end of the next working day

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website