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Noticeboard

Practice Plan for Dealing with COVID-19

BURNEY STREET SITE WILL BE CLOSED AS OF WEDNESDAY 18TH MARCH, ALL PATIENT SERVICES WILL CONTINUE AT THE WALLACE HEALTH CENTRE

The Practice is currently receiving daily updates from NHS England on the current pandemic and we will follow all guidance set by them. Excellent advice is available on the NHS Wesbite: https://www.nhs.uk/conditions/coronavirus-covid-19/ 

Following guidance from NHS England in light of COVID-19, in order to minimise unnecessary trips to the Surgery we will be offering patients the options of a telephone triage with a GP. Any patient who requires an appointment whether it is urgent or routine will need to be triaged (screened) by the GP. All patients are required to submit an eConsult and are no longer able to book online or by contacting Reception directly. Please do not attend in person to Reception to request an appointment. If you have difficulty completing the eConsult, please ring the Reception for assistance. 

All appointment requests will be screened by a GP from the eConsult and the outcome will be a phone consultation, email or face to face appointment when needed. You will receive a response by the next working day. Due to the volume of requests routine requests, prescriptions and administrative queries/requests may take up to 7 days. 

Sick Notes related to COVID-19 - this can be located under Sickness Certificates under Further Information on the right hand side. 

Home Visits requests for patients who are housebound can be made via contacting Reception on 0208 858 0631, preferably before 11am.

Prescriptions are no longer to be collected from either practice Burney Street or Wallace Health Centre to reduce football to the Surgery. All patients will be required to select a nominated pharmacy and collect this from their nominated pharmacy. Please use the online services form to request your medication and add your nominated pharmacy in the comments.

Stay at home for 7 days if you have or 14 days if someone in your household has either:

  • a high temperature
  • a new, continuous cough

DO NOT GO TO A GP SURGERY, PHARMACY OR HOSPITAL

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible

Patient Online Services

As a Burney Street patient you have immediate access to on line appointments just register for this service using the Patient Services link below.

However to order repeat medication and view some of your medical history you are required to register with the practice.

If you are interested in signing up to this service, please complete the registration form below.  You will need to come into Burney Street Practice or Wallace Health Centre with the registration form and photographic ID.  We will then register you for access.

Following this, you will receive an email containing a link to Patient Online Services where you will need to complete your registration using your unique registration details.

Patient Online Services Leaflet

Patient Online Services - Registration Form

https://www.patient-services.co.uk/login

Access to your medical records is at the discretion of the practice and will only be authorised by Clinicians.  If access is agreed, it will be on a ‘rolling’ basis as more information is released by the Clinical System providers. To begin with, you will only see Allergies, Medications and Adverse Reactions.

It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.



 
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