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Improving Access for Our Patients

As from the 13th September 2017 the surgery will have ONE telephone number for both practice sites

0208 858 0631

Therefore the Wallace Health Centre telephone number will no longer be in use after this date.

Other Policies

elderly_consultDNA's (Did Not Attend)

We want to offer as many appointments as possible to those who really need them. We lose many appointments every day through non-attendance. If you cannot keep your appointment please cancel it in good time, in order that we can offer it to someone else.

Eating or Drinking

Please do not consume food or drink whilst in the surgery, it is a health hazard and can be upsetting for unwell patients waiting to be seen. However, if you feel you need a drink of water, please ask one of our receptionists.


If you are more than 10 minutes late for your appointment, you may be asked to wait until the end of the surgery, before you are seen. If you arrive more than 15 minutes late you will be asked to rebook your appointment.

Mobile Phones

We would ask all patients to switch these off and not use them whilst on the surgery premises. They interfere with electrical equipment and disturb others whilst waiting or working.

Smoke Free zone

From the 1st July 2007 it became illegal to smoke anywhere on or surrounding these premises. Can we ask all patients that should you need to smoke that you move away from the building and windows and not smoke around the front entrance.

Please click on the below link to view our policy on Smoking Ban.

Smoking Ban Policy

Equal Opportunities & Anti-Discrimination


Burney Street Practice.....

  • Will ensure that all visitors are treated with dignity and respectwill promote equality of opportunity between men and women
  • Will not tolerate any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief
  • Will provide the same treatment and services (including the ability to register with the practice) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, medical condition, religion or belief

The practice actively promotes and supports the ethos and the requirements of the Equality Act 2010. 


Equal Opportunities Anti-Discrimination

Zero Tolerance

Here at the Burney Street Practice we have a Zero Tolerance Policy for aggressive, rude and unreasonable behaviour. Our Staff are here to help you and have the right to carry out their duties without fear of being attacked, either verbally or physically.

We will not tolerate any such behaviour directed at them and ask that you treat all members of staff with respect. However, if whilst attending the surgery, you do behave unacceptably, you will be asked to leave the premises and removed from our list and possibly reported to the police.

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