Comments & Complaints
We aim to provide a good service at all times, but if you have any concerns or complaints then please address these to the Practice Manager, Jennifer Peters either by telephone on 0208 858 0631 or in writing to Burney Street Practice, 48 Burney Street, London. SE10 8EX.
Our complaints procedure is set out in the Complaints leaflet below.
Complaints Leaflet R15
If you wish to make a complaint about our service, the link below will take you to a complaint form.
Complaint form R15
Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice manager, can contact NHS England using the details below.
PO Box 16738
Tel: 0300 311 2233
The Health Service Ombudsman in England
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.