Appointments can be made by telephone or by calling into the surgery during the Practice's opening hours. You may want to see the same doctor to maintain continuity of care, however you may have to wait longer for an appointment. The reception team will offer you the first routine appointment that is available unless you specify a particular doctor.
Our receptionists will ask the reason for the appointment so that they can allocate the correct clinician. If you would rather not say, then please advise that it is personal.
Note: Routine Doctor appointments can now be made online using Patient Online Services.
You will need to register for the online service at the practice. Photographic proof of identification and a personal email address will be required. This will only be available at the moment for patients aged 16 years and over. For more information, please click on the link 'Patient Online Services' under Further Information or alternatively speak to a member of the reception team.
We have 'release on the day' emergency appointments that are released daily for patients with genuine medical emergencies.
Our reception team are authorised to allocate an emergency appointment to children under the age of 5.
The practice has a Duty Doctor Telephone service daily between 8.30am and 11.00am. If you feel that you have a medical emergency and there are no appointments available, the receptionist can add you to the list for a telephone call from the doctor. The doctor will then call you and triage your symptoms. If they feel that you need to be seen urgently, you will be allocated an appointment the same day. There may be times that the duty doctor call list is closed early due to too many calls being requested. The reception staff will inform you of this.
Our appointment system is scheduled so that Doctors can provide 10 minute consultations and Nurses 15 minute consultations.
If you have more than one problem to discuss, please consider whether you need to book a double appointment and mention this to the receptionist when booking. You will also need a separate appointment for each person who needs to be seen.
We now have the facility to send out appointment reminders via a text service. At the time of a patient registering with the practice their mobile number will be automatically included to receive this service. If you would like to opt out of receiving text reminders, please make reception aware.
If you are more than 10 minutes late for your appointment, you may be asked to wait until the end of the surgery before you are seen. If you arrive more than 15 minutes late, you will be asked to re-book your appointment.
The Burney Street Practice is an accredited training practice for fully qualified Doctors entering General Practice (GP Registrars), who will often remain with us for one year. We are also involved in training medical students and nurses who may sometimes accompany one of the Doctors. You will always be informed if a Doctor has a student with them, and if you prefer to be seen alone, we will of course respect your wishes.