Noticeboard

Practice Closure for Burney Street Surgery and the Wallace Health Centre from 12 noon on Thursday 18th July 2019 for Staff Training.

Greenwich Health will be providing appointments and covering our surgery phone lines from 12 noon to 6.30 pm at the GP Access Hubs on 020 3325 4266 and after from 6.30 pm NHS 111.

Prescriptions ordered on Wednesday 17th July will be ready on Friday 19th July after 4 pm.

Have you downloaded the myGP App on your smartphone?

What is myGP?

myGP is an essential healthcare app for patients. It provides fast, easy and convenient access to healthcare from your smartphone

Key features & benefits:

Book and cancel appointments on line
Order medication
Create alerts to help you to remember to take your medication at the right time
Easy access to useful NHS services such as organ donation, e-referrals and a pharmacy finder

Improving Access

As from the 1st April 2018 the Burney Street catchment area has reduced so that we may take care of the local residents living in and around the Surgery.

Existing registered patients will not be removed unless in the future they move home however they will be able to remain at Burney Street if they move into the new catchment area.

A list of the accepted streets can be found under the New Patients section.

Catchment Area April 2018

Comments & Complaints

comments We aim to provide a good service at all times, but if you have any concerns or complaints then please address these to the Practice Manager, Jennifer Peters either by telephone on 0208 858 0631 or in writing to Burney Street Practice, 48 Burney Street, London. SE10 8EX.

Our complaints procedure is set out in the Complaints leaflet below.

Complaints Leaflet R15

If you wish to make a complaint about our service, the link below will take you to a complaint form.

Complaint form R15

Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice manager, can contact NHS England using the details below.

NHS England

PO Box 16738

Redditch

B97 9PT

Tel: 0300 311 2233

Email: england.contactus@nhs.net

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.