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Improving Access for Our Patients

As from the 13th September 2017 the surgery will have ONE telephone number for both practice sites

0208 858 0631

Therefore the Wallace Health Centre telephone number will no longer be in use after this date.

Comments & Complaints

commentsWe aim to provide a good service at all times, but if you have any concerns or complaints then please address these to the Practice Manager, Jennifer Peters either by telephone on 0208 858 0631 or in writing to Burney Street Practice, 48 Burney Street, London. SE10 8EX.

Our complaints procedure is set out in the Complaints leaflet below.

Complaints Leaflet R15

If you wish to make a complaint about our service, the link below will take you to a complaint form.

Complaint form R15

Patients who have a comment or complaint about a GP, dentist, pharmacy or optician, which cannot be resolved locally with the practice manager, can contact NHS England using the details below.

NHS England

PO Box 16738


B97 9PT

Tel: 0300 311 2233


The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

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